Introduction
Welcome to Dharvika Travels ("we", "our", "us"). We operate the website dharvikatravels.in and provide taxi, cab rental, and transportation services across Indore, Bhopal, Gwalior, and nearby cities in Madhya Pradesh.
This Privacy Policy explains how we collect, use, and protect the personal information you share with us when you visit our website or book our services. By using our website or services, you agree to the practices described in this policy.
Information We Collect
We may collect the following information when you contact us or book a ride:
- Your name and contact details (phone number, email address)
- Pick-up and drop-off location details
- Travel dates, times, and trip preferences
- Vehicle type preference and number of passengers
- Payment-related information (we do not store card details)
- Device and browser information collected automatically via cookies
How We Use Your Information
The information you provide is used for the following purposes:
- To confirm and manage your cab or taxi booking
- To contact you about your trip details, changes, or updates
- To send promotional offers or travel updates (only with your consent)
- To improve our website experience and service quality
- To comply with applicable laws and regulations in India
Sharing of Information
Dharvika Travels does not sell, rent, or trade your personal information to third parties. We may share your details only in the following limited circumstances:
- With our assigned drivers to facilitate your trip
- With payment processors to complete your transaction securely
- With legal authorities, if required by law or court order
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how users interact with our site.
- We use Google Analytics to track website traffic anonymously
- Cookies do not collect personally identifiable information on their own
- You can disable cookies through your browser settings at any time
Data Security
We take the security of your personal data seriously. Our website uses HTTPS encryption, and we take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, or disclosure.
However, no method of internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites such as Google Maps or Instagram. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.
Your Rights
As a user, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal data (subject to legal obligations)
- Opt out of promotional communications at any time
To exercise any of these rights, please contact us using the details below.
Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The updated version will always be available on this page with the revised date at the top. We encourage you to check this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out:
📍 Office 508A, Vibrant Tower, AB Road, Manorama Ganj, Indore, Madhya Pradesh – 452010